Terms and conditions of use of the platform

Document applicable to the services offered through the website www.aidreptate.md. The aidreptate.md platform.

1. Introduction and acceptance of the terms

This document sets out the terms and conditions of use of the aidreptate.md platform, hereinafter the "Platform", operated by JUSTICO S.R.L., a legal entity under Moldovan law, with its registered office at str. Chișinăului no. 21, Anenii Noi, Anenii Noi district, Republic of Moldova (IDNO: 1026023127042), hereinafter the "Operator".

By accessing and using the Platform, including by placing an order, you confirm that you have read, understood and agree to these Terms and Conditions, as well as the Privacy Policy and the Cookie Policy, available separately on the site. If you do not agree with any of the provisions below, please do not use the Platform.

2. Definitions

3. Object of the service — what the Platform does and does NOT provide

The Platform provides exclusively technical assistance services for drafting a statement of claim, based on the information, facts and data provided directly by the User through the order form.

Important: The Platform does NOT provide individualised legal advice, does NOT represent you in court, and does NOT file the Document with the court on your behalf, in any case. Filing the Document with the competent court, as well as any subsequent procedural step, always and exclusively remains the User's responsibility.

The service is limited to the technical transposition, in the format and structure required by the civil-procedure legislation of the Republic of Moldova, of the information provided by the User. The Platform does not verify, validate or guarantee the accuracy, completeness or legal soundness of the facts presented by the User.

If your situation is complex or requires a procedural strategy, we recommend consulting a licensed lawyer. The Platform does not replace the assistance of a lawyer.

4. Conditions for using the Platform

• You have the right to use the Platform if you have full legal capacity under the legislation of the Republic of Moldova, or you act on behalf of a legal entity you are authorised to represent;
• You undertake to provide real, complete and up-to-date information in the order form;
• You undertake not to use the Platform for fraudulent, abusive or unlawful purposes, including for drafting documents with false content or intended to mislead the court;
• The Platform reserves the right to refuse or suspend an order at its own discretion.

5. How the service works

We recommend checking the received Document carefully before filing, including the correctness of the identification data and the facts presented, since the Platform does not perform a substantive legal review.

6. User responsibility for the content provided

The User is solely responsible for:

• The accuracy and truthfulness of the identification data provided (IDNP, name, address, etc.);
• The content of the statement of facts, including the assessment of what is necessary and relevant to their case; in accordance with the Privacy Policy, the User alone decides what information to include in this field;
• The legal consequences of using the drafted Document, including filing it with the court and any subsequent procedural step.

7. Limitation of the Platform's liability

• The Platform is not liable for errors or omissions resulting from incorrect, incomplete or outdated information provided by the User;
• The Platform is not liable for the rejection of a Document by the court for reasons unrelated to the technical correctness of the drafting (for example, territorial jurisdiction, the state fee, other procedural conditions that the User must check separately);
• The Platform is not liable for delays or the impossibility of providing the service caused by events beyond its control (force majeure, technical interruptions of hosting/internet providers, etc.).

Important: The Platform does not guarantee a particular legal outcome (admission of the claim, winning the case, dismissal of an action) and cannot be held liable for court decisions, regardless of their outcome.

8. Payment for services

The tariffs applicable to the services offered through the Platform are displayed on the site, before the order is finalised. Accepted payment method: bank card, Apple Pay, Google Pay, MIA. Time of payment: upon placing the request. If payment does not take place, the request is not processed.

Refund policy

If the requested service is not provided, the User is entitled to request a refund of the amount paid, under the conditions described below.

8.1. Eligibility for a refund

For the purposes of this policy, any of the following is considered a "service not provided":

• payment was made, but the requested Document was not delivered to the User within 10 working days of the order being placed, for reasons attributable to the Platform;
• the order was double-charged due to a technical error of the payment system.

A refund is NOT granted in the following situations:

• the User did not provide, in time or completely and correctly, the information or data needed to draft the Document, and this prevented or delayed the provision of the service;
• the Document was prepared and delivered correctly, in accordance with the data and instructions provided by the User, regardless of the User's subsequent decision not to use it or not to file it with the court;
• rejection of the Document by the court for reasons unrelated to the technical correctness of its drafting (see section 7 — for example, territorial jurisdiction, the state fee or other procedural conditions);
• delays or the impossibility of providing the service caused by third parties (internet providers, hosting providers, payment processor) or by force majeure, in accordance with section 7.

8.2. How to request a refund

• Channel: a refund request is submitted exclusively in writing, to contact@aidreptate.md;
• Deadline: the request may be submitted within 14 days of the date on which the Document should have been delivered, according to the term indicated when the order was placed;
• Required information: the order number, the date and time it was placed, proof of payment, and a description of the reported problem (accompanied, where applicable, by screenshots or other relevant documents).

8.3. Processing of the request and method of payment

• Review period: the Platform reviews the request and communicates its decision (approval or reasoned rejection) within 5 working days of receiving the complete request;
• Refund method: if approved, the amount is returned exclusively to the same payment instrument used for the order (bank card, Apple Pay, Google Pay or MIA), through the payment processor MAIB; refunds are not made in cash or to another account;
• Payment term: the Platform initiates the refund within 14 days of approving the request; the actual crediting of the amount to the User's account depends on the terms of the card-issuing bank and of the payment network (Visa/Mastercard), which, according to usual banking practice, may take up to 30 calendar days from the moment the Platform initiates the refund.

9. Intellectual property

The content of the Platform (design, texts, structure, graphic elements), except for the Documents generated individually for each User, is the property of the Operator and is protected by copyright legislation.

The Document generated for a User, based on the data provided by them, may be freely used by the User for the purpose for which it was requested (filing with the court).

10. Protection of personal data

The processing of your personal data, collected in the process of using the Platform, is fully described in the Privacy Policy, available separately on the site, which forms an integral part of this document by reference.

11. Complaints and dispute resolution

Any complaint regarding the Platform's services may be submitted using the contact details indicated in section 14. We undertake to respond as soon as possible, generally within no more than 10 working days.

Any disputes between the User and the Operator shall be resolved, first of all, amicably. If this is not possible, the dispute shall be resolved by the competent courts of the Republic of Moldova.

12. Amendment of the Terms and Conditions

The Operator reserves the right to update these Terms and Conditions periodically, to reflect legislative changes or changes to the services offered. The date of the last update is indicated on the first page. Continued use of the Platform after the publication of changes constitutes tacit acceptance of the new version.

13. Applicable law

This document is governed by the legislation of the Republic of Moldova, including but not limited to the Civil Code, the Civil Procedure Code and Law no. 195/2024 on the protection of personal data.

14. Contact

For any question regarding these Terms and Conditions, you can contact us at:

E-mail: contact@aidreptate.md
Phone: +373 67 711 501
WhatsApp: +373 67 711 501
Address: str. Chișinăului no. 21, Anenii Noi, Anenii Noi district, Republic of Moldova